Description

Description

Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict at any stage of their cycle working together. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size.
Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Designed for

This course is suitable for all employee levels, from those early in their careers to managers and leaders. This course is designed for:
– Those dealing with cross-border teams
– Those involved in a difficult team and work relationships.
– Those who want to better manage conflicts in any situation.

Learning Objectives
– Understand what conflict and conflict resolution means.
– Understand all six phases of the conflict resolution process.
– Understand the five main styles of conflict resolution.
– Be able to adapt the process for all types of conflicts.
– Be able to break out parts of the process and use those tools to prevent conflict
– Be able to use basic communication tools, such as the agreement frame and open questions.
– Be able to use basic anger and stress management techniques

Getting Started
Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:
– While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
– Internet connection is a big must
– Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
– Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time

Have fun!