Description

Description

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Designed for
– Managers, Supervisors and leads.
– Teams.

Learning Objectives
By the end of this workshop, you should be able to:
– Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
– Understand, use and manage your emotions.
– Verbally communicate with others.
– Successfully communicate with others in a non-verbal manner.
– Identify the benefits of emotional intelligence.
– Relate emotional intelligence to the workplace.
– Balance optimism and pessimism.

Getting Started
Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:
– While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
– Internet connection is a big must
– Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
– Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time

Have fun!