Description

Description

Dealing with difficult customers is important in valuable Customer service today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With this course learn to effectively deal with the most difficult customers and both parties can end the conversation satisfied.

Designed for

All levels of jobs serving in a front line of customer relationships
– Those who want to understand how to handle difficult customers in general.
– Those who want to understand how to engage and sell in all aspects of their work.
– Those wanting to develop great customer service..

Learning Objectives

With the Handing A Difficult Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
– Cultivate a positive attitude
– Develop abilities to listen actively and empathize
– Build a rapport with customers in person and over the phone
– Understand the diverse challenges posed by customers
– Develop strategies to adapt to challenging circumstances

Getting Started
Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:

– While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
– Internet connection is a big must
– Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
– Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time

Have fun!