Description

Description

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Designed for
– Managers, Supervisors and leads.
– Teams.

Learning Objectives

By the end of this workshop, you should be able to:
– Understand the difference between hearing and listening.
– Know some ways to improve the verbal skills of asking questions and communicating with power.
– Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
– Identify the skills needed in starting a conversation.
– Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
– Understand how seeing the other side can improve skills in influencing other people.
– Understand how the use of facts and emotions can help bring people to your side.
– Identify ways of sharing one’s opinions constructively.
– Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
– Learn tips in making an impact through powerful first impressions.

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:
– While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
– Internet connection is a big must
– Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
– Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time

Have fun!