Description
Six Sigma is a data-driven approach to eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.
Designed for
- Anyone in a project role that wants to look at key principles of Six Sigma and learn about the tool to manage projects.
- For individuals who wish to possess the skills to identify errors or defects in a business process and eliminate them.
Learning Objectives
By the end of this workshop, you should be able to:
- Develop a 360-degree view of Six Sigma and how it can be implemented in any organization.
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
- Describe the key dimensions of quality – product features and freedom from deficiencies.
- Develop attributes and value according to the Kano Model.
- Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
- Describe what is required to regulate a process.
- Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs.
- Using basic techniques such as DMAIC and how to identify Six Sigma Projects.
- Use specific criteria to evaluate a project.
- Discover root causes of a problem.
Getting Started
Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:
- While we are happy for anyone to enroll in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
- Internet connection is a big must
- Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
- Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
The Journey
Understanding Lean
What’s in it for me: Get to know exactly what Six Sigma is and how it started. Learn about Lean and what it means and how to apply it. You will get to know the history behind Lean, how Toyota Production Systems first applied and the Toyota Precepts.
Videos: 6 Self Assessment: 3 Checklist: 1 Exercise: 1
Liker’s Toyota Way
What’s in it for me: This session uncovers the Toyota philosophy as a case example. We review the process, people and partners and how they affect the model of Six Sigma. Learn about problem solving with Six Sigma.
Videos: 1 Self Assessment: 0 Checklist: 0 Exercise: 1
The TPS House
What’s in it for me: You will learn about the goals of TPS, what the first pillar is: using the Just In Time (JIT) model; and the second pillar: Jidoka (an Error-Free Production principal); Kaizen (Continuous Improvement) and much more.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The Five Principles of Lean Business
What’s in it for me: The Five Principles of Lean Business are covered here: it includes Value. Value Stream. Flow. Pull. Seek Perfection.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The First Improvement Concept (Value)
What’s in it for me: We discuss the first improvement concept (Value) and the basic characteristics of value which include: satisfiers, delighters, and applying the Kano Model.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The Second Improvement Concept (Waste)
What’s in it for me: We discuss the second improvement concept (Waste) and the basic characteristics muda, mura, Muri and the new wastes.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The Third Improvement Concept (Variation)
What’s in it for me: We discuss the third improvement concept (Variation) and the basic characteristics of common cause, special cause, tampering and structural.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The Fourth Improvement Concept (Complexity)
What’s in it for me: We discuss the fourth improvement concept (Complexity) and the basic characteristics of what is Complexity, what Causes Complexity and How to Simplify.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The Fifth Improvement Concept (Continuous Improvement)
What’s in it for me: We discuss the fifth improvement concept (Continuous Improvement) and the basic characteristics of the PDSA Cycle (plan, do, study, act), and the DMAIC method.
Videos: 1 Self Assessment: 4 Check list: 1 Exercise: 1
The Improvement Toolkit
What’s in it for me: In this session learn about the final toolkit to six sigma – Gemba, Genchi Genbutsu, Womack’s Principle and Kaizen. Learn to define a roadmap for implementation in this final session.
Videos: 1 Self Assessment: 0 Check list: 1 Exercise: 0