Description

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

The Negotiation Skills workshop will give your participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
This course aims to teach the first basic understanding of negotiation. The terms and fundamentals of most negotiations are expressed here. Negotiation skills can deepen and vary as per various different cases.

Designed for

This course is designed for:
– All staff levels, who want to understand the concepts around negotiating.
– Those dealing with contracts, sales and consumer servicing roles.

Learning Objectives

In this course you will learn to:
– Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
– Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA.
– Lay the groundwork for negotiation.
– Identify what information to share and what to keep to yourself.
– Understand basic bargaining techniques
– Apply strategies for identifying mutual gain.
– Understand how to reach consensus and set the terms of an agreement.
– Deal with personal attacks and other difficult issues.
– Use the negotiating process to solve everyday problems.

Getting Started

Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:
– While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
– Internet connection is a big must
– Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
– Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time

Have fun!