Description
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes and to encourage diversity in the workplace and even through their community. The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Designed for:
Those who want to understand how to work well with people of all backgrounds and experiences.
Managers, Supervisors and leaders who manage cross borders or diverse teams.
Teams which have a multicultural dimension.
Learning Objectives
By the end of this workshop, you should be able to:
Explain the definition, terms and history of diversity.
Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives.
List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community.
Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination.
Understand and respond to personal complaints, and develop a support system to manage the resolution process.
List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action.
Getting Started
Just to make sure the experience is as smooth as possible we’d like to suggest a couple of things you may or will need to get on with the course:
While we are happy for anyone to enrol in the course, we suggest that you should be at least managing/leading a team (big or small) or preparing for a role that requires your leadership skills
Internet connection is a big must
Readiness to learn, remember this is about you and so you need to be ready to take time to yourself and motivate yourself
Maybe something to write some notes down or ideas, but don’t worry the course documents can be downloaded at the end of the course for you to review and use at any time
Have fun!
The Course Outline
Understanding Diversity
What’s in it for me: Get to know about the related terms and concepts of diversity. We will also give a brief history and the legal overview on it.
Videos: 6 Self Assessment: 3 Checklist: 1 Exercise: 1
Understanding Stereotypes
What’s in it for me: We will discuss the characteristic of stereotypes vs. biases. This is very important to distinguish in Diversity and we guide you to identify your baggage and understanding what this means to you.
Videos: 1 Self Assessment: 0 Checklist: 0 Exercise: 1
Breaking Down the Barriers
What’s in it for me: We will discuss ways to help change your personal approach, encourage workplace changes, and establish social changes.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Verbal Communication Skills
What’s in it for me: Listening and hearing aren’t the same thing. In this section, you will learn how to ask effective questions and communicate with power.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Non-Verbal Communication Skills
What’s in it for me: Communication is not only done by words; your body language are signals that you send to others. It’s not what you say, it’s how you say it. You will learn how to use body language to communicate skillfully.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Being Proactive
What’s in it for me: Learn to develop ways to encourage diversity in the workplace. We will also discuss ways to prevent and discourage discrimination.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Coping with Discrimination
What’s in it for me: Learn to Identify if you have been discriminated against. Get to know the methods of reprisal and choose a course of action.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Dealing with Diversity Complaints as a Person
What’s in it for me: We will discuss what to do if you’re involved in a complaint. Learn to understand your role and create a support system.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Dealing with Diversity Complaints as a Manager
What’s in it for me: We will discuss the need to record the complaint, identify appropriate actions and choose a right path.
Videos: 16 Self Assessment: 4 Check list: 1 Exercise: 1
Dealing with Diversity Complaints as an Organization
What’s in it for me: Learn about how to choose an appropriate response when receiving a complaint. Discuss the learning from the Complaint.
Videos: 1 Self Assessment: 0 Check list: 1 Exercise: 0
Closing up the course
What’s in it for me: You’ve done it, well done! But don’t stop here. Let’s summarize all you have learnt and remember knowledge is no good kept in a cupboard. Implement what you have learnt, try the tools and see the outcome until you find a combination that works for you! Congratulations we know you got what it takes to make a great leader!
Case Study: 1 Review Questions:1
